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Prior to working for the City, Graham Quinn managed teams for Fortune 100 companies as well as several start-ups. Quinn is currently spearheading the development of a mobile-responsive update to the Phill圓11 interface one that will integrate directly with City departments, furthering the efficiency with which services are accessed. With a strong background in management and strategy, one of Quinn’s main goals as Executive Director is to leverage big data to deliver better customer service while working with key partners to ensure the best possible experience.

The change allowed Phill圓11 to offer the best customer experience possible by offering security, transparency, and efficiency with cloud technology. Later in his tenure with Phill圓11, Quinn was instrumental in the next phase of CRM implementation in 2015. The pioneering app received praise as City Paper’s 2012 Big Vision Award for its integration of Phill圓11’s Customer Relationship Management (CRM) system. If you have trouble launching it, go into its settings and clear the app’s storage and data.Īfter joining Phill圓11 in 2012, Graham Quinn oversaw the implementation and launch of the first Phill圓11 mobile app.

Android users can download the app on Google Play.

Apple users can download the app on the App Store.

Walk-ins: The Phill圓11 walk-in center is not currently open.

If you’re outside of Philadelphia, call (215) 686-8686.

Calls: The contact center answers calls to 311 from 8 a.m.

Track status updates for requests you submitted.

Submit a service request or report an issue.

Together, we develop valuable insights that help improve our city. We will get your request to the right department and update you as the situation changes. Requests for service can be submitted via telephone, mobile application, and web application. The Phill圓11 contact center is Philadelphia’s customer service center for non-emergency inquiries.